Support

Product Support

Our dedicated support teams are available worldwide to assist you with any product-related questions or issues.

Address

CURTIS INTERNATIONAL LTD
7045 BECKETT DRIVE, UNIT 15
MISSISSAUGA, ONTARIO L5S 2A3

Choose the relevant section below for support information.

Support by Country and Product

CANADA/UNITED STATES

Magnavox TV’s:

When used under normal operating conditions, as outlined by the manufacturer in your user manual, your product is warranted to be free from manufacturer’s defects in material and workmanship.

Please note, the warranty period begins at the date of purchase. It is important to keep your receipt in a safe place as it is required to verify date and place of purchase. If you intend to give the item as a gift or if you are not planning to use the product right away we encourage you to open and test the unit when you bring it home.

Physical damage is not considered to be a defect and not covered under warranty. If you discover your unit is damaged when you bring it home, we encourage you to return it to the place of purchase for exchange or refund.

In the event your product is not functioning as promised, please contact our Customer Support Team for assistance:

8:00am to 12am Eastern Time, 7 days a week.

📧 Email: support2@curtiscs.com

📞 Tel.:+1-800-968-9853

If you are interested in purchasing a replacement remote control for your television, many of our remotes are available to purchase at www.remotes.com

Please review all information on this page before starting your claim.

Please be aware that the following information MUST be provided in order that we validate that your item is still covered under Manufacturer Warranty.

  • Model Number (back of your unit)
  • Serial Number (back of your unit)
  • Date of Purchase (you will be required to submit your bill of sale before we can proceed with your warranty claim).

UNITED STATES

In the event your product is not functioning as promised, please contact our Customer Support Team for assistance:

 📧 Email: info@jcwarranty.com

📞 Tel.:+ 855-368-8606

🛠️ Products Supported:

  • Air conditioners

CANADA/UNITED STATES/MEXICO

In the event your product is not functioning as promised, please contact our Customer Support Team for assistance:

10am to 6pm Eastern Time, Monday – Friday, 5 days a week.

📧 Email:: craig-consumersupport@newtechproducts.com

📞 Tel.:+888 312 7219

🛠️ Products Supported:

Audio Products

Portable DVD Players

A/V & Power Accessories

Cameras & Projectors

Television Antennas

DVD Players

Soundbars

Costa Rica

Repuestos Romano
📧 Email: servicioalcliente@tvromano.com
📞 Tel. Heredia: +506 2262-5151
📞 Tel. Uruca: +506 2221-5151
📞 Tel. Este: +506 2223-5151
🛠️ Products Supported:

  • Televisions
  • Home Audio Products (mini systems, micro systems, clock radios, boomboxes)
  • Portable Audio (headphones/earphones, Bluetooth speakers)
  • Accessories (mobile, audio/video, IT)

Nicaragua

A R Electronic
📧 Emails:

Guatemala

Electrónica Morales
🌐 Website: www.electronicasmorales.com
📧 Emails:

Paraguay

Madrid Center
🌐 Website: www.madridcenter.com
📞 Tel: +595 61 500693
📲 WhatsApp: +55-48-98877-4176
🆔 RUC: 80078883-4
🛠️ Products Supported:

  • Televisions
  • Home Audio Products
  • Portable Audio
  • Accessories

Venezuela

ALASERVICE, ES. C.A.
📧 Email: servicios@alaservice.com.ve
📞 Tel: (0241) 618.68.00 / 835.73.76
🛠️ Products Supported:

  • Televisions
  • Home Audio Products
  • Portable Audio
  • Accessories